THE PROBLEM: TAS River Indicators was properly installed but upon adding the indicators or previous setup of TAS in charts is now missing in the chart. Checking the logs it shows errors on each of the TAS indicators referencing to the 'TASIndicators.DLL' file.
THE CAUSE: During installation of the TAS River Indicators, the files were installed correctly but had conflict with installation of Microsoft Visual C++ Redistributable 2015 version included in the installer.
THE CURE: Follow the step-by-step instructions provided below to install the support Microsoft Visual C++ with the TAS River indicators into the NinjaTraders 8 64-bit version.
Uninstall Microsoft Visual C++ Redistributable 2015 version.
STEP 1: Click or press the Start Menu, then type in "control panel". When you see the Control Panel app in the search list, select by clicking the it.
STEP 2: U In the Control Panel window, click 'Uninstall a program' under the Program settings.
STEP 3: In the Program and Features window, check the list of programs and look for the Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.XXXX versions. Select it by clicking the program and then hit 'Uninstall'.
Installing Microsoft Visual C++ Redistributable 2015-2019 package version.
STEP 4: After uninstall, download and install the Visual C++ Redistributable package below:
STEP 5: When you're done installing the Microsoft Visual C++ Redistributable package, restart your computer and then you'll be able to see the TAS River indicators without error.
STILL NEED HELP? Create a support ticket by emailing the Help Desk team at Help@CandidCommodities.com.