THE PROBLEM: When attempting to add the TAS Indicators to the chart, the GAIN platform generates a "Unable to load DLL" error message. During installation of the TAS Indicators, the files installed were installed in \Documents\My Custom Indicators\ folder instead in the System32 folder.
THE CAUSE: Sometimes, when windows does a big update especially on Windows 7/8.1/10 cause the default program installation folder to be messed up. This happens on when installing TAS on your computer wherein the TAS DLL files, which should be installed in either System32 folder, is installed under \My Documents\My Custom Indicators\ folder.
THE CURE: Follow the step-by-step instructions provided below to copy and paste the TAS DLL files into the correct directory/folder which is located at C:\Windows\system32\.
STEP 1: Open Windows Explorer.
STEP 2: Under This PC double-click the C: drive
STEP 3: Double-click the Documents folder.
STEP 4: Double-click the My Custom Indicators folder.
STEP 5: Select and Copy (CTRL + C) the 2 DLL files as shown below
STEP 6: Under This PC double-click the C: drive
STEP 7: Double-click the Windows folder.
STEP 8: Double-click the System32 folder.
STEP 9: Paste (CTRL + V) the copied TAS DLL files.
STEP 10: When it prompts you for 'Administrator Access Denied' message, check the 'Do this for all the current items' and click Continue. Wait for it to finish transferring the files.
STEP 11: Start-up your Gain platform and then try adding the TAS Indicators again if that resolved the DLL error.
STILL NEED HELP? Create a support ticket by emailing the Help Desk team at Help@CandidCommodities.com.