How to install and run TAS Remote Tool for Tech Support?

Learn how to properly install TAS Remote Tool using Google Chrome browser

Video Guide

VIEW IN FULL-SCREEN: Click the [ ] icon at the bottom-right of the video.

Quick Guide

STEP 1: Visit the download page of our remote tool at https://www.tasmarketprofile.com/p/remote

STEP 2: Before downloading the tool, close any existing installed TeamViewer on your computer. 

STEP 3: Once you have exited/closed the existing TeamViewer, click Install Teamviewer (orange button)

STEP 4: Check the downloaded remote tool file or executable which the file is named as TASPREMSupport.exe at the lower-left corner of the browser.

STEP 5: Once the file is completely downloaded, click the arrow (pointing upwards beside the file) then select OPEN. This will run the remote tool.

STEP 6: When Windows prompts you to allow this app, just hit YES.

STEP 7: Then a small window (remote tool) will pop-up on your screen with and ID and Password. 

STEP 8: Send that ID and Password through our helpdesk or on the ticket that you have submitted. 

NOTE: If in case the remote tool window did not appear, simply look for the app on the tray bar which is named as TAS M.P. Support as shown below.

STILL NEED HELP? Create a support ticket by emailing the Help Desk team at [e-mail].