THE PROBLEM: When attempting to add the TAS Indicators to the chart, nothing shows on the chart.
THE CAUSE: During installation of the TAS Indicators, the files were correctly installed but the version of the Tradovate platform and the TAS Indicators does not match. For example, installed Tradovate platform 64-bit version but installed the 32-bit TAS indicators version, vice versa. They both should match on the "bit" version.
THE CURE: Follow the step-by-step instructions provided below on how to properly fix the problem.
STEP 1: Check the version of your Tradovate platform if it's 32-bit or 64-bit by clicking the guide HERE
STEP 2: When you identified the version of the Tradovate platform, close your platform and revisit the indicator installation page for Tradovate at https://www.marketprofileindicators.com/p/tradovate_install
STEP 3: Click the Download button of correct "Bit" (32 or 64) version matching your Tradovate platform.
- Tradovate 64-bit - Download 64-Bit installer
- Tradovate 32-bit - Download 32-Bit installer
STEP 4: Reinstall the TAS Indicators and follow the on-screen instruction on the setup window by keep hitting Next.
STEP 5: When prompted by Microsoft Visual C++ setup, click Install or Repair then close when done. If you are prompted with a Microsoft C++ error message, it may be caused by the fact that you already have the most recent version and that is ok.
STEP 6: Login on the TAS Launch Pad with your username and password credentials. Have it authorized and click Minimize To Tray. Click Finish on the setup window which displays Installation Successful.
STEP 7: Run your Tradovate Platform and you may then attempt to add the TAS Indicators.
STILL NEED HELP? Create a support ticket by emailing the Help Desk team at Help@TASMarketProfile.com.