THE PROBLEM: When attempting to add the TAS Indicators to the chart, the GAIN platform generates a "Unable to load DLL" error message.
THE CAUSE: During installation of the TAS Indicators, the files installed were incorrect version to match the user's version of Windows OS.
THE CURE: Follow the step-by-step instructions provided below to reinstall the TAS Indicators into the correct directory/folder and Windows OS version.
STEP 1: There are 2 TAS Indicators installer version based on your Windows OS version 32-bit and 64-bit for Gain platforms. Select by clicking the right version for your OS.
- For Windows OS 64-bit, click Download 64-Bit version
- For Windows OS 32-bit, click Download 32-Bit version
Common Windows OS running is 64-bit so we select Install 64-Bit Version to download the installer.
STEP 2: Run the installer again (no need to uninstall prior one)
STEP 3: Continue Through Installation
Continue to press next, install Microsoft C++ runtime until finished. If you are prompted with a Microsoft C++ error message, it may be caused by the fact that you already have the most recent version and that is ok.
STEP 4: Finish Installation
Login to the TAS Launch Pad. Once the status says green and AUTHORIZED, you may again attempt to add TAS Indicators to your charts.
STILL NEED HELP? Create a support ticket by emailing the Help Desk team at Help@TASMarketProfile.com.