THE PROBLEM: When attempting to add the TAS Indicators to the chart, the DT Pro/OEC platform generates a "Unable to load DLL" error message.
THE CAUSE: During installation of the TAS Indicators, the files installed were incorrect version to match the user's version of Windows OS.
THE CURE: Follow the step-by-step instructions provided below to reinstall the TAS Indicators into the correct directory/folder and Windows OS version.
STEP 1: Reinstall TAS Indicators Into Correct Directory
- Revisit the indicator installation page for TradeStation at https://tasmarketprofile.com/install-for-gain/
There are 2 TAS installer version and Windows OS version 32-bit and 64-bit.
- For Windows OS 64-bit click the 64-bit version of the installer
- For Windows OS 32-bit click the 32-bit version of the installer.
- Run the installer again (no need to uninstall prior one)
STEP 2: Continue through installation
Continue to press next, install Microsoft C++ runtime until finished. If you are prompted with a Microsoft C++ error message, it may be caused by the fact that you already have the most recent version and that is ok.
STEP 3: Finish Installation
Login to the TAS Launch Pad. Once the status says green and AUTHORIZED, you may again attempt to add TAS Indicators to your DT Pro/OEC charts.
STILL NEED HELP? Create a support ticket by emailing the Help Desk team at Help@TASMarketProfile.com.