GAIN platform freezes/slows down with TAS on charts?

THE PROBLEM: When attempting to add the TAS Indicators to the chart, the GAIN platform freezes/slows down.

THE CAUSE: The Trader.XML file which is the config file of the platform may be corrupted.

THE CURE: Follow the step-by-step instructions provided below to delete the Trader.XML and create a fresh config file and fix the sluggish issue with the platform.

Quick Guide

STEP 1: Open the APPDATA folder

There are 3 Options Possible to Access the Folder:

• By using windows explorer, just search that folder location
• Click Start, go to Run, type in %APPDATA%, and press Enter. 
• Press Win+R, type in %APPDATA%, and press Enter. 

STEP 2: Access the platform folder by going to this location

• For DT Pro, it is located at C:\Users\<Your_PC_Name>\AppData\Roaming\Daniels\dt Pro\Demo 3.5\

• For Cannon Trading, it is located at C:\Users\<Your_PC_Name>\AppData\Roaming\Cannon\E-Futures International\Demo 3.5

STEP 3: Deleting the Trader.XML file

• Now go the correct folder and delete the Trader.XML file and you're done. That should fix the freezing problem on your platform.

STEP 4: Restart your GAIN platfrom

STILL NEED HELP? Create a support ticket by emailing the Help Desk team at [e-mail].